The tickets probably come in to Support with your own username / nickname at the top, so it would seem sensible to me (though I'm really short on sleep) to reply in kind.
Randalator: But if he goes by "Bigdick McAwesomepants" on GOG, that's bad because suddenly support quality takes a nosedive?
paladin181: Thanks for my next nickname. I'll find a forum where I can put that to use.
May I suggest the forum at NOW? ha
skeletonbow: My real name is Skeleton Bow. Online I use the alias skeletonbow all lowercase with no spaces as it is easier to type and has less problems overall.
Mine is Herefort Hebeer. The t is silent, the h's are not.